Our Privacy Policy
1. Inroduction
Welcome to CARE RCM SERVICES, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.carercmservices.com or use our services. By accessing our website or engaging with our services, you confirm that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of our site and services immediately.
2. Who We Are
CARE RCM SERVICES is a healthcare revenue cycle management and medical billing solutions provider. We specialize in credentialing, billing, contracting and related services for independent providers, group practices, specialty care centers and healthcare organizations across the United States. We understand the sensitivity of healthcare and financial data and we are committed to protecting it with the highest levels of confidentiality, compliance and security.
3. Information We Collect
We may collect the following types of information:
3.1 Information You Provide Directly
When you interact with us (through our website forms, emails, phone calls or service agreements) you may provide:
- Full name and contact details (address, email, phone number)
- Practice details (NPI, Tax ID, specialty, provider information)
- Payment or billing information
- Login credentials (if accessing a client portal)
- Credentialing or contracting documents
- Support inquiries, demo requests or other submissions
3.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information such as:
- IP address and approximate location
- Browser type, operating system and device type
- Pages viewed and time spent on site
- Referral links or websites
- Cookie or session identifiers
This information helps us analyze website performance, enhance user experience and improve our marketing efforts.
4. How We Use Your Information
We use the information we collect to:
- Provide and manage billing, credentialing and RCM services
- Process claims and communicate with payers or providers
- Respond to inquiries and provide customer support
- Send updates, newsletters, or service-related communications
- Manage payments, contracts and account details
- Improve our website, services and user experience
- Comply with applicable legal, tax and regulatory requirements
- Prevent fraud and ensure data security
You may opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
5. SMS Text Messaging Consent
By providing a telephone number and submitting a form on our website you consent to be contacted by SMS text message. Messaging and data charges may apply. Message frequency may vary. You may opt out at any time by replying STOP. Replying HELP will provide additional information. Please also refer to this Privacy Policy for details on how we handle your personal data.
6. Sharing and Disclosure of Information
We do not sell your personal information. We may share information only in the following cases:
- With trusted third-party vendors (e.g., hosting providers, payment processors, analytics platforms) under confidentiality agreements
- With insurers, clearinghouses or service partners as needed to provide billing or credentialing services
- With legal or regulatory authorities when required by law or valid legal process
- In connection with a business transfer (merger, acquisition or sale) – subject to the same protections outlined here
We may also share aggregated or anonymized information that does not identify you personally.
7. Data Retention
We retain personal data only for as long as necessary to provide services, meet legal obligations, and comply with recordkeeping requirements. Once no longer required, data is securely deleted or anonymized.
8. Data Security
We use industry standard technical, administrative and physical safeguards to protect your information including:
- Encryption of sensitive data in transit and at rest
- Role based access controls and restricted data access
- Secure cloud hosting and encrypted backups
- Regular monitoring, updates and security reviews
While no system is 100% secure, we take every reasonable step to safeguard your information.
9. Your Privacy Rights
Depending on your state of residence, you may have rights such as:
- Right to Know what personal data we collect and how it is used
- Right to Access and receive a copy of your personal data
- Right to Correct inaccurate or outdated data
- Right to Delete your personal data (with some legal exceptions)
- Right to Opt-Out of targeted communications or data use
- Right to Limit the use of sensitive data
To exercise these rights please contact us using the information in Section 13. We may verify your identity before fulfilling requests.
10. Children’s Privacy
Our services are not directed toward children under 18. We do not knowingly collect personal information from individuals under 18. If you believe a minor has submitted personal data, please contact us so we can delete it.